Refund Policy

At [Your Store Name], we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our refund policy below.

1. Eligibility for Refunds

  • Items must be returned within [number] days of delivery.

  • Products must be unused, unwashed, and in their original condition with tags attached.

  • Refunds are only applicable for defective, damaged, or incorrect items.

  • Customized or personalized items are non-refundable.

2. Refund Process

  • To initiate a refund, contact our support team at [email address] with your order details and reason for return.

  • Once approved, return the item to our designated address (provided upon request).

  • Upon receiving the item, we will process your refund within [number] business days.

3. Non-Refundable Items

  • Gift cards and promotional items.

  • Items purchased during a sale or clearance event.

  • Used, altered, or damaged products (unless received in a defective state).

4. Late or Missing Refunds

  • If you haven’t received your refund within the stated time, please check your bank account.

  • Contact your bank or payment provider, as processing times may vary.

  • If the issue persists, reach out to us at [email address].

5. Exchange Policy

  • We offer exchanges for incorrect or defective products.

  • Exchange requests must be made within [number] days of receiving the item.

  • Replacement is subject to stock availability.

6. Shipping Costs

  • Return shipping costs are [customer’s responsibility/store’s responsibility], except in cases of defective or incorrect items.

  • Shipping fees are non-refundable.

For any refund or exchange-related queries, feel free to contact us at [email address] or [phone number]. We appreciate your understanding and support!